The Northern Kentucky Area Development District is seeking a qualified individual for the position of full-time Aging and Disabilities Resource Counselor.
This position is an integral part of the Agency’s Resource Center that helps to serve seniors, caregivers, and those with disabilities primarily through the management of in-bound calls. Responsibilities include assessing the needs of seniors and those with disabilities; matching them with available services and resources both within the agency and with agency partners; and completing all follow-up documentation. The position of Resource Counselor necessitates the ability to respectfully interview/assess/counsel those requesting information; multi-task by listening, entering information and at times looking up resources/info all at once; complete timely paperwork and database entry; meet required deadlines consistently; and to deliver excellent customer service. The ideal candidate will be able to demonstrate high personal integrity, strong customer service skills, a desire to serve, and the ability to work independently as well as part of a team. Candidate must have excellent communication and writing skills and knowledge of community resources.
Bachelor’s degree in Human Services or related field preferred. High School Diploma/GED required with 1 year of experience and knowledge of the aging and disabilities populations and programs as well as one (1) year of experience working in a Resource Center/Call Center Setting. A combination of training and experience will be considered. Customer Service orientation including exceptional listening skills; knowledge of community resources and services for seniors is strongly preferred. Familiarity with Medicaid waiver a plus. Must possess strong analytical, problem-solving, and decision-making abilities. Excellent organizational, verbal, written, and interpersonal skills required. Strong computer skills related to databases, Microsoft Office, Outlook and the Internet required. The successful candidate will have a demonstrated track record of excellent attendance and commitment to a team-oriented work environment.
Starting salary range from $28,000 to $32,000. EOE. TDD 711. Excellent benefits and generous retirement plan.
Please send resume with cover letter to:
Position open until filled. EOE